My Brighthouse drama ends… Finally

Finally my drama ends with Brighthouse. After Cryssy spoke with the manadger on Friday morning, they did send their best tech out to the house as promised. He was very nice and we even chatted for a bit about the latest version of Ubuntu and DOCSIS about to be released. He even upgraded our cable box to a brand new one with a larger hard drive.

I am finally glad about this situation. I am a bit dismayed about having to go the route I did and to the extent I did, but I am glad I was able to get a resolution to the problem.

Update on my Brighthouse issues

Cryssy talked to a manager from Brighthouse today (promise kept #1).  She told her that she will have their best tech sent out to the house tonight to fix the problem and she gave Cryssy her direct office and cell phone numbers to keep in touch about the problem.  Once the box is fixed, they Cryssy was told they will credit our account for the approriate amount. (promise kept #2).

I will post more after the tech stops by tonight and (hopefully) the problem is fixed.

I’m cautiously optimistic.

Brighthouse replies & I need a show notes taker

I was in shock yesterday when I received a blog comment and Twitter message from @BHNInsider.  They seemed rather eager to solve the problem with my cable box.

After a couple of DM’s back and forth, he told me he would forward my account information to “Customer Care Management” and told me to expect a call to resolve the problem quickly.

I will wait to hear from someone and post my updates here.  I hope someone contacts me soon.

On another note, I am looking for someone to take show notes on a new netcast of mine, The Tech Geek.  They will be posted on our newly coming website.  Requisites are being able to research the Internet for appropriate links in show notes and have an attentiveness to detail.  I’ll crosspost this on Twitter so it can be retweeted.  If you’re interested, please leave a comment here or tweet me @techyuppie.

Look forward to hearing from those interested.

My Brighthouse saga continues…

So Cryssy called Brighthouse yesterday just to be told they’re going to send out yet another tech who will probably just swap out the box.

Brighthouse – does one market not share it’s press releases with another market? The issues I am experiencing are related to well-documented, well-known issues other BH subscribers in Florida and the Carolinas are experiencing. I’m also willing to bet that I am not the only customer in Indiana that is experiencing this issue. You have a Twitter account at @BHNinsider, which I have attempted to contact about this problem and was completely ignored. Frankly, Brighthouse, your customer service sucks.

I’m sorry if I seem a little bitter, however this is not the first, second or fourth time I’ve called them about this. This is the sixth time! SIXTH!! Why do I need to call that many times and I still don’t have my problem solved?

It is in excusable and I want an explanation. I shouldn’t have to call that many times just to be put off by another tech who doesn’t know his ass from a hole in the ground. Simply admit the shortcomings of the software on your boxes, give the subscribers impacted a discount on their service until the problem can be fixed (permanently) and that should appease most of your customer base that feels screwed.

I’ll post more after I speak with the tech coming on Friday between 4pm and 6pm.